PRIVACY POLICY

sisioux.com values your privacy and manages your data with diligence. This privacy statement outlines the reasons behind our data collection practices.

Online Shopping

When you make a purchase through our online store, our data handling is governed by the terms of our contract. We collect your data to keep you updated on your order, process payments, deliver purchased items, handle returns, address warranty matters, and respond to your questions or complaints. Your data is stored for 7 years. If you shop using a sisioux.com membership, we retain your data for a minimum of 7 years, plus the entire duration of your membership.

Communications

You can sign up for our newsletter, which requires your name and email address. At the bottom of each newsletter, you’ll find options to update your details or unsubscribe. We keep this data only until you choose to opt out of the sisioux.com newsletter.

Security Cameras

All our boutiques are equipped with security cameras, installed to protect your safety, that of our staff, and our products. Camera footage is stored for no longer than 3 months. sisioux.com uses this footage solely in cases of suspected security incidents, fraud, or theft, and may share it with the police if requested.

Social Media

sisioux.com uses social media to keep you informed about the latest trends and products, with a presence on Facebook, Instagram, YouTube, and LinkedIn. Your use of these platforms is governed by their respective terms of service, over which we have no control. If you send us a message via social media, we’ll store your message and account name to respond through the same channel, with this data deleted after 3 months.

Inquiries

When you contact us with inquiries or complaints, we may need certain information from you, such as your name, email address, phone number, and other details relevant to resolving the issue. This information is retained for 12 months after your inquiry or complaint is resolved to better assist you in future interactions. We also conduct anonymous analysis of these communications to understand issue patterns, evaluate our team’s responses, and improve our services.

Who We Share Your Data With

To deliver our services, we may share your data with third parties, including:

  • Cloud service providers (supporting financial systems, website, online store, camera surveillance, newsletters, event registrations, and emails);
  • Advisors specializing in finance and automation;
  • Shipping services for delivering purchases and processing returns.

We have agreements with these parties to regulate data use and security. They receive only the data necessary to perform their services and are prohibited from using it for other purposes. Additionally, we may share personal data when legally required (e.g., with the police or tax authorities).

Securing Your Personal Data

We implement robust measures to ensure the security of your personal data. Our systems and equipment are highly secure, and all employees, temporary staff, and trainees are bound by confidentiality obligations—only accessing data necessary for their roles.

Your Privacy Rights

Your privacy rights include requesting access to, correction of, or deletion of your data, as well as objecting to its use. To exercise these rights, please contact us. To verify the request’s legitimacy, we may ask for identification. We will respond as soon as possible, and in any case within 4 weeks.

If you have questions or are dissatisfied with how your data is processed, please contact us. If we cannot resolve the issue, you have the right to file a complaint with the data protection authority, the Office for Data Protection.

As noted on our website, sisioux.com is not liable for the processing of your personal data by the sisioux.com brand itself or by organizations that sell sisioux.com clothing in their stores.