REFUND POLICY

sisioux.com has the right to decline returns of items sent beyond the specified timeframe or in a state other than their original shipped condition. If you intend to return multiple items (which may come from different orders), you can pack them together in a single box. A critical note: all return documents must be included—without these, refunds cannot be processed correctly.

sisioux.com only accepts returns of original products that remain in their original packaging and undamaged.

Once we receive your return in good condition, we’ll send you a confirmation email. Your refund will be issued within 10 business days using the same payment method you used for your order. Any membership coupons and points will be reactivated and linked to the email address you provided. Please note that credit card refunds are subject to the policies of your credit card issuer, and in some cases, returns and refunds may take longer than usual.

Feel free to contact us during our working hours: 10:00 to 13:30; afternoons: 17:15 to 20:15; Saturday mornings: 10:00 to 13:30.

Let us assist you.